In-person and remote interviewing services

find the narrative share the story
ServicesModerator Bio

a high touch boutique insights consultancy

Professional Interviewing and Storytelling Services

We uncover and illuminate customer insights to inform decisions around marketing communications, product development, and user experience. 

Recruiting and Logistics

We hand select qualified and energetic participants and manage all aspects of a project.

Interviewing Services

In-person and remote interviewing solutions for individual or group discussions. 

Sharing the Stories

Engaging deliverables including written reports, video sequences, and audio stories.

Mike Carlon

Build the right thing, then build it right.

If there’s one word that could be used to summarize me, it would be curious. I’m in my element when uncovering why people do what they do or think what they think. This curiosity fuels my passion for research, drives the plots of my novels, and informs the 20+ articles I’ve published over the years.

I cut my teeth doing User Experience (UX) research at Modem Media, the world’s first interactive agency where, during the 1990’s, I worked with clients such as Delta Air Lines, Citibank, and JCPenney to understand what consumers wanted in interactive experiences. My findings would be the springboard for website development and ensured that what the agency built was aligned with user needs. Later on in the development process, my team would come back into the picture by conducting both prototype and usability testing.

I spent some time on the client side of the business working with companies such as MasterCard and Unilever in roles with responsibilities in relationship marketing, global promotions, and market research.

I live in Stamford, CT with my wife Nicole and our college-aged triplets Grace, Patrick, and Maggie. My hobbies include running, creative writing, and performing stand-up comedy.

01. Strategic

I help my clients uncover the consumer insights that inform product development, craft compelling messaging strategies, and optimize user experiences. 

02. creative

I share the stories I uncover in written form, as video sequences, and as audio stories. I tap into my creativity as a writer to keep client audiences engaged.

03. prolific

I’m a writer at heart. In addition to the dozens of articles I’ve written for industry publications, I’m the author of eight novels and countless editorials.


“I have worked closely with Mike on a number of projects. I have always found Mike to be extremely professional and in tune with our brand objectives and consumers. Additionally, I found Mike to be extremely pragmatic and a solid team player.”

Rob Master, VP Media and Digital Engagement at Unilever

trusted by

amazing clients

Consumer packaged goods

Pepsi, Unilever, Bic, Mondelez, & Edgewell Personal Care

Financial SErvices

American Express, Bank of America, & PNC Bank


 Facebook, Google, Amazon, & Philips Consumer Electronics 

communications & Entertainment

T-Mobile, Spectrum, & Time Warner 


Armored Auto Group & Honda


Genentech, Allergan, GSK, & Sanofi-Aventis

For Non Profits

We help non-profit organizations tell compelling stories about the lifesaving work they do to help support development efforts. We supply videography, interviewing, editing, and voiceover services to create powerful videos like the ones below.

Get In Touch

5 + 9 =

700 Canal Street

Stamford, CT 06902